www.tourticket.gr is managed by PARASKEVAS KAKAS (VAT 034692352, whose registered office is at 46, Gr. Lambraki, 85100, RHODES.
The same general terms and conditions are applied for all customers proceeding with bookings through our website, or by telephone. Buying any tour or excursion or purchasing any other tourticket.gr product means automatically that you accept all General Terms & Conditions.
Through the tourticket.gr website a variety of travel products and services is offered. tourticket.gr is the mediator between the customer and the suppliers of each travel product. Any online booking, of products and services, is subject to availability. The customer has to consult the general terms and conditions of the relevant supplier, as in case of a successfully completed reservation, the general terms and conditions are subject to the corresponding supplier's own terms & conditions.
The Tour Ticket call center operates: Monday to Sunday from 09:00 until 14:00 and from 17:00 until 21:00.
By filling in all obligatory fields of the tourticket.gr reservation form and having completed all necessary steps of the booking process, the user authorizes tourticket.gr to mediate between the provider and themselves as far as travel products and services are concerned.
All following acts on behalf of the user are considered to be mediation approval towards tourticket.gr in order to provide all kinds of travel services published on www.tourticket.gr.
The customer is bound by his booking request in any case.
In case the provider amends any kind of service (e.g. tour / excursion delay, or cancellation) tourticket.gr will try to inform the customer accordingly via e-mail or telephone communication, provided the supplier has already informed tourticket.gr on time. For tour / excursion cancellations, delays or amendments caused by the provider, tourticket.gr can not be held liable.
The user is responsible for compliance with the terms and conditions, set by each supplier, e.g. check in time, etc. The user is informed about these conditions by the correspondent supplier.
Should the user violate the site terms, tourticket.gr has the right to reject his booking order.
Right after a successful completed booking through tourticket.gr, the user will receive an e-mail, either from tourticket.gr or from the provider, with the final confirmation. The user is required to ascertain IMMEDIATELY the accuracy of the confirmation (name, departure & arrival date, destination etc.) and inform tourticket.gr in case of errors or omissions the soonest possible, and certainly within the same date of registration. Any errors, reported after the end of the workday in which the user has confirmed his booking, will not be taken under consideration. Even if the user sends the error notification on time, tourticket.gr cannot guarantee that the error correction is possible without penalty; however, tourticket.gr assures the user that its personnel will try its best to work on it. Many providers do not, at any cost or way, proceed with name correction after the ticket issuance. It should be taken under consideration that the late reporting of errors or the inability to correct those does not entitle the user to withdraw from the contract whatsoever.
The user should receive all tickets in electronic form (e-tickets) via e-mail or via text message, sent to the user's e-mail address or mobile phone number which has been already registered during the booking process. In exceptional cases the tickets may be obtained from the supplier company's kiosk or offices.
In exceptional cases the user can obtain his tickets from the boat company's kiosk which is usually located at the port and more specifically at the Gate from which each ship departs. In this case the user receives the reservation code via text message or e-mail.
tourticket.gr assumes no responsibility for loss of tickets or travel documents sent by post (courier).
In case of daily excursions booking or tours no special documents are required; therefore, the user receives via e-mail a booking confirmation either from tourticket.gr or directly from the supplier. The user has to print the confirmation along with the voucher (if provided) and present it to the tour guide, bus, or the supplier office.
tourticket.gr mediation fee is included in the final cost of the travel product.
tourticket.gr receives feedback regarding costs directly from the providers.
However, tourticket.gr does not assume any responsibility regarding fare amendments caused by the suppliers, neither about fees charged by the suppliers for cancellations requested by the user. These fees shall be borne solely by the user.
Bookings not made directly through the site may have different pricing.
The payment methods are listed in detail on the website, separately for each product or service. No other payment ways except the mentioned ones will be accepted.
In case of payment through credit card the whole amount will be deducted right after the booking completion. In case of payment through bank deposit the system provides (if permitted by the ticket fare) an automatic 24 hours deadline, so that the user deposits the entire amount. The user shall provide tourticket.gr, as soon as the deposit is made, with a pay proof in order for the ticket to be issued and sent.
Before the settlement tourticket.gr has no obligation to send tickets or other travel documents to the user. In any case the user has to pay for the services requested.
Before the ticket issuance tourticket.gr holds the right to ask the user to send by fax or by mail a copy of his credit card as owner verification, or a document which verifies his home address, or the slip of the account deposit.
tourticket.gr undertakes to send the tickets, vouchers and other travel documents only to the address indicated by the user.
The ability to amend or cancel an excursion, a tour, a ticket, a journey or generally a service provided from tourticket.gr depends solely on the terms set by each provider.
The penalty which may arise in case of amendment or cancellation of a travel service is determined solely by the terms of each provider and lies exclusively with the user.
In case the provider allows the user to amend or cancel his ticket or travel service in general, tourticket.gr must be notified about the amendment or cancellation request by the user via e-mail or fax in due time. If the amendment/cancellation request is received outside working hours, the day of receipt of the order will be considered the next working one. In no case tourticket.gr shall proceed with amendment or cancellation without any written notification from the user.
In case of amendment or cancellation of ticket, travel service or product in general, booked through tourticket.gr, the mediator fee charged by tourticket.gr is not refundable, whilst there is a fixed charge of 3€ for ticket's amendment plus the carrier's penalty if it occurs and 5€ for ticket's cancellation plus the carrier\s penalty if it occurs. In other cases, the user is charged with the penalty of the provider if that occurs. In case of amendment of any travel service booked through tourticket.gr, additional reissue fees may be charged to the user.
The date for reimbursement of cancellation depends on the type of service.
In particular in case of cancellation or amendment as far as tickets are concerned, the refund will take place right after the carrier itself has proceeded with the refund.
The refund to the customer will be made no later than the end of the month following the date of cancellation. For possible refund delays due to the carrier, tourticket.gr does not hold any responsibility.
Regarding all other travel services booked through tourticket.gr, the refund will be held 30 days from the date of cancellation.
tourticket.gr holds the right to reject reservation requests submitted by the user, in case he violates the website’s terms & conditions.
In case the user travels abroad he should respect all applicable provisions for each country regarding passports, visas, customs, taxes, import-export goods, and medical devices. The website of tourticket.gr offers some relevant information in order to assist the user however in no case shall the user hold tourticket.gr responsible for the validity and the sufficiency of this information. For authoritative information, the user should contact the provider or the consulate of his destination.
In rare circumstances the ticket fare displayed on the website of tourticket.gr may not be valid during the ticket confirmation process, in which case tourticket.gr bounds only for the price stated on the e-ticket mission. tourticket.gr or its partners maintain the right to proceed with modifications of the site any time.
By entering this website, the user guarantees that he is at least 18 years old, that he meets the legal requirements to use the site and assumes any responsibility for minors using the site on his account. Any use of this website for misleading or speculating purposes, or that causes malfunction to the site in any way is prohibited. Any illegal actions from the user will cause his exclusion from the website services.
The copyright and all other protected rights referring to the website belong to tourticket.gr. Unless the third-party property is mentioned in the website, content belongs exclusively to tourticket.gr. The name “tourticket.gr” as well as all trademarks, logos and all graphic designs depicted on this website are the property of tourticket.gr or third party associates.
Any copying, distribution, alteration, reselling, creation of derivate work, or public misleading about the real provider and the content of this website is strictly forbidden. Any reproduction, republication, uploading, posting or transmission or any other use of content in any manner or way for commercial or other purposes is permitted only with prior authorization of tourticket.gr or other holder of copyright.
Any transaction between the user and tourticket.gr is governed by Greek law excluding the rules of the international private law.
The courts of Rhodes will be responsible for resolving disputes that may arise between the parties.
In accordance with the Directive 2013/11/EU and the Regulation 524/2013 of the European Union, any complaints that occur between consumers and merchants in the European Union related with provision of online services may be submitted to the online dispute resolution platform. This platform offers a quick way to achieve out-of-court agreements. For more information, please click here.